Help

Find quick answers to your questions below...

SHOULD YOUR PARCEL BE LOST IN THE MAIL:

REPORT THE LOSS BY PHONE TO: 603-880-2021 within 14 days of shipment.
ALL CLAIMS FOR LOST PARCELS MUST BE REPORTED WITHIN 14 DAYS.

We will do everything possible to track and locate your lost package, working with the carrier to expedite replacement of the shipment. A replacement for lost packages will be sent as quickly as possible.

How can I redeem a FAB SHOP PRIZE AWARD?

If you have received an email advising that you have won a gift certificate from the FabShop Hop please call us (603.880.2021 EST.) to redeem your certificate after using the online shopping cart to make your selection OR Use the cart to place your order. You must use the comment field to let us know you are using your certificate and list the certificate number. It will not show up in your cart, however, we will make the deduction before billing your card at the time of shipment.

Will you ship overseas?

Yes. We ship internationally on a daily basis. Outside U.S. orders are by credit card only and shipped via United States Postal Service Priority Mail. Cost of shipping/insurance is billed to your cc. If we have any questions, we will contact you via email so please be sure that you have provided an email address that you check daily. For more rate information see the www.USPS.com website for postage rates.

Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?

My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?

International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?

Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?

Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?

Additional Support
• How do I contact you?