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SHOULD YOUR PARCEL BE LOST IN THE MAIL:

REPORT THE LOSS BY USING THE CONTACT US as soon as possible.
ALL CLAIMS FOR LOST PARCELS MUST BE REPORTED WITHIN 21 DAYS. If you are unable to do so, contact us and explain why.  The Post Office has time limits for filing  claims for non-delivery, mis-delivery, lost packages etc and if you wait too long to report it, the package no longer becomes eligible for refund. We need to file within its limitations.


We will do everything possible to track and locate your lost package, working with the carrier to expedite replacement of the shipment. A replacement for lost packages will be sent as quickly as possible.

ORDER STATUS MESSAGES:

We are aware of your order as soon as you place it.    

We have 4 order status:        

Processing, Pending Shipment, Partially Shipped, Shipped. 


Processing means that your order is being prepared, restock on patterns, books, notions or fabric has been ordered, and your order is being prepared.   Do not worry if your order says processing. It doesn't mean we are ignoring it. It means we are waiting for something to happen that changes the status. Often with fabric, we go straight from processing to shipped.

Pending Shipments are those that are due to ship within 24-48 hours, pending the arrival of restock, and the completion of your order preparation. For a pattern, etc. this means we know the restock is about to arrive, we've printed your invoice, we're ready to seal the package and ship.


Partially Shipped means not all of the items in your order have shipped and in the comment section, we have put notes.

If you did not receive an order confirmation, check your spam folder. Some email hosts automatically reject emails generated via computer.

Sometimes you have failed to enter your email address correctly and therefore you haven't received the confirmation.


Shipped means just that. Your order has shipped in full. Nearly all orders are shipped via USPS. If you need to know what day your package will be arriving, sign up for INFORMED DELIVERY at the USPS.COM. 

It will notify you of each and every item coming for delivery.




Will you ship overseas?

Yes. We ship internationally on a daily basis. Outside U.S. orders are by credit card only and shipped via United States Postal Service Priority Mail. Cost of shipping/insurance is billed to your cc. If we have any questions, we will contact you via email so please be sure that you have provided an email address that you check daily. For more rate information see the www.USPS.com website for postage rates.







Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
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My Account
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I received the wrong product.
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International Shipping
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What are my payment choices?
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What is the return policy?
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
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Buyer's Guide
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