What is the return policy? QUESTIONS: VintageandVogueQuilting @gmail.com ALL RETURNS must have a Return Authorization # and meet the following criteria: FABRIC: When ordering fabric, we will custom cut it off the bolt, especially for you. Custom cut yardage is not returnable or exchangeable. This does take time. Should you have an urgent need of something for a quilting retreat, class, or other event, we recommend you 1) Use the comment field when you are placing the order to advise us of your deadline, and 2) Email us at VintageandVogueQuilting@ gmail.com and we be in touch with you. We recommend that if you are unsure of a fabric that you order a 1/2 yard cut to see if it is just what you need before ordering larger quantities. The appearance of colors does vary from computer to computer. Refusing a shipment does not constitute and AUTHORIZED RETURN and Restocking Fees of up to 25% and shipping fees may be assessed at the discretion of management. Any and All Merchandise returned without an approved RETURN AUTHORIZATION NUMBER (RA #......) will be treated as a donation and given to a local quilting charity. PATTERNS & BOOKS: Patterns and books are not returnable due to the copyright of the designers and authors. RESERVATIONS : A RESERVATION is a COMMITMENT to buy. It is your affirmation that you WILL purchase an item and complete payment for it. Please read the item description so that you are aware of the total purchase price and the amount due upon shipment. Should you fail to complete the purchase, the Reservation FEE will be forfeited, in full. We have reserved product that then becomes unavailable for others to buy. Repeated cancellation of RESERVATIONS can result in being unable to place future reservations. QUILT KITS: Quilt kits are refundable if returned within 10 days, complete and unused in their original packaging, with all the parts of the kit in new and unused condition.. Kits are subject to a 25% restocking fee and the refund will be issued as a store credit. ITEMS SHIPPED IN ERROR: If you received a damaged or defective item, we’ll ship you a replacement of the exact item, at our expense. If we have sent you the wrong item, we will arrange for return of the mis-shipped item at our expense and quickly send you out the corrected product, at our expense. SHIPPING FEES: Please remember that Shipping Fees are never refundable. They are an expense that is incurred when sending the items you have chosen. REFUSING A SHIPMENT DOES NOT CONSTITUTE AN AUTHORIZED RETURN AND ALL RESTOCKING FEES AND SHIPPING FEES WILL BE ASSESSED. Updated 10-16-19