BEFORE YOU EMAIL US FOR YOUR ORDER STATUS, LOG INTO YOUR ACCOUNT. IT WILL SHOW YOU IF YOUR ORDER HAS SHIPPED, AND WHAT THE TRACKING NUMBER IS. THANK YOU!
UPDATE: USPS DELIVERY DELAYS: MOST PRIORITY MAIL PACKAGES ARE WITHIN 2-4 DAYS. FIRST CLASS PARCELS ARE 3-5 days. Be sure your name is posted inside your mailbox as well as your address number. Substitute carriers don't know your name!
IF YOU ARE HAVING TROUBLE PLACING AN ORDER, USE THE CONTACT US BUTTON ABOVE AND WE WILL GET BACK TO YOU BY PHONE OR EMAIL!
The quilt industry is still experiencing widespread delays in restocking: books, patterns, threads, notions, fabric etc.
Restocking delays are still an issue. Thread is a major "out of stock" item. If there are particular colors you are looking for, send us the number and we will search for it across multiple suppliers. Some, not all, of our Australian patterns are taking 6 weeks or more to restock. Some are not. Your welcome to email us if you have a question about availability. Even designers within the US seem to be much slower to restock. We are so thankful for your patience and understanding. We are working as hard as we can to bring you the best as quickly as possible.
DUE TO HIGH VOLUME OF ORDERS WE MAY NOT ANSWER EMAILS UNTIL AFTER 7 PM EST.
Most of the time we are replying within hours if not very quickly. Sometimes we need to find the answer to your question before replying.
If you don't receive a reply to your email within 24 hours, please email us again. We've had a few reports of people whose emails to us were not received by us. Technology works, most of the time, but not all of the time. And sometimes our replies are going to the spam folder or blocked all together.
Home of America's Most Beautiful Fabrics
