BEFORE YOU EMAIL US FOR YOUR ORDER STATUS, LOG INTO YOUR ACCOUNT. IT WILL SHOW YOU IF YOUR ORDER HAS SHIPPED, AND WHAT THE TRACKING NUMBER IS. THANK YOU!
UPDATE: USPS DELIVERY DELAYS: MOST PRIORITY MAIL PACKAGES ARE WITHIN 2-4 DAYS. FIRST CLASS PARCELS ARE 3-5 days. Be sure your name is posted inside your mailbox as well as your address number. Substitute carriers don't know your name! Especially a problem in summertime!
IF YOU ARE HAVING TROUBLE PLACING AN ORDER, USE THE CONTACT US BUTTON ABOVE AND WE WILL GET BACK TO YOU BY PHONE OR EMAIL!
The quilt industry is still experiencing widespread delays in restocking: books, patterns, threads, notions, fabric etc.
The latest wrinkle in delivery issues is trucking delays. What was a two day ship to us is now sometimes 7 days. Why? Lack of trucks, drivers, fuel costs, etc. We do all we can but we don't control the universe! Thank you for your understanding.
DUE TO HIGH VOLUME OF ORDERS WE MAY NOT ANSWER EMAILS UNTIL AFTER 7 PM EST.
Most of the time we are replying within hours if not very quickly. Sometimes we need to find the answer to your question before replying.
If you don't receive a reply to your email within 24 hours, please email us again. We've had a few reports of people whose emails to us were not received by us. Technology works, most of the time, but not all of the time. And sometimes our replies are going to the spam folder or blocked all together.
Home of America's Most Beautiful Fabrics