What is the return policy?
FABRIC: When ordering fabric, we will custom cut it off the bolt, especially for you. Custom cut yardage is not returnable or exchangeable. We recommend that if you are unsure of a fabric that you order a 1/2 yard cut to see if it is just what you need before ordering larger quantities. The appearance of colors does vary from computer to computer.
PATTERNS & BOOKS: Patterns and books are not returnable due to the copyright of the designers and authors.
QUILT KITS: Quilt kits are refundable if returned within 7 days, complete and unused in their original packaging, with all the parts of the kit in new and unused condition.. Kits are subject to a 25% restocking fee and the refund will be issued as a store credit.
ITEMS SHIPPED IN ERROR: If you received a damaged or defective item, we’ll ship you a replacement of the exact item, at our expense. If we have sent you the wrong item, we will arrange for return of the mis-shipped item at our expense and quickly send you out the corrected product, at our expense.
SHIPPING FEES: Please remember that Shipping Fees are never refundable. They are an expense that is incurred when sending the items you have chosen.
REFUSING A SHIPMENT DOES NOT CONSTITUTE AN AUTHORIZED RETURN AND ALL RESTOCKING FEES AND SHIPPING FEES WILL BE ASSESSED.