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CONTACT US

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SHOULD YOUR PARCEL BE LOST IN THE MAIL:

REPORT THE LOSS BY USING THE CONTACT US as soon as possible.
ALL CLAIMS FOR LOST PARCELS MUST BE REPORTED WITHIN 21 DAYS. If you are unable to do so, contact us and explain why. The Post Office has time limits for filing claims for non-delivery, mis-delivery, lost packages etc and if you wait too long to report it, the package no longer becomes eligible for refund. We need to file within its limitations.

We will do everything possible to track and locate your lost package, working with the carrier to expedite replacement of the shipment. A replacement for lost packages will be sent as quickly as possible.

ORDER STATUS MESSAGES:

We are aware of your order as soon as you place it.

We have 4 order status:

Processing, Pending Shipment, Partially Shipped, Shipped.

Processingmeans that your order is being prepared, restock on patterns, books, notions or fabric has been ordered, and your order is being prepared. Do not worry if your order says processing. It doesn't mean we are ignoring it. It means we are waiting for something to happen that changes the status. Often with fabric, we go straight from processing to shipped.

Pending Shipments are those that are due to ship within 24-48 hours, pending the arrival of restock, and the completion of your order preparation. For a pattern, etc. this means we know the restock is about to arrive, we've printed your invoice, we're ready to seal the package and ship.

Partially Shippedmeans not all of the items in your order have shipped and in the comment section, we have put notes.

If you did not receive an order confirmation, check your spam folder. Some email hosts automatically reject emails generated via computer.

Sometimes you have failed to enter your email address correctly and therefore you haven't received the confirmation.


Shipped means just that. Your order has shipped in full. Nearly all orders are shipped via USPS. If you need to know what day your package will be arriving, sign up for INFORMED DELIVERY at the USPS.COM.

It will notify you of each and every item coming for delivery.


Will you ship overseas?

Yes. We shipinternationally on a daily basis. Outside U.S. orders are by credit card only and shipped via United States Postal Service Priority Mail. Cost of shipping/insurance is billed to yourcc. If we have any questions, we will contact you via email so please be sure that you have provided an email address that you check daily. For more rate information seethe www.USPS.com website for postage rates.

Has my order shipped?

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

My order never arrived.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Please report delivery issues if your order has not been received within 14 days of THE SHIP DATE. Orders not showing as "shipped" are still being processed.

An item is missing from my shipment.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My product is missing parts.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

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